Professional Water Heater Services in Chatham, Ontario

When it comes to our families’ hot water needs, it is just as important, if not more so to our families’ comfort in our homes. You can trust all our Qualified Service Technicians & Installers to get you running hot water in a timely manner. No matter what brand, type, size, or age, Gillanders Heating Ltd. will service your water heater. The service technician will be upfront with any costs associated with the visit and help you determine whether repair or replacement is the best option for you & your family.

If you have had a hot water problem in your home, you will know exactly how much trouble it can cause to everyone in the household. Most appliances need hot water to run properly, and cold showers are highly unpleasant. Aside from stopping people from being able to do some of the tasks in the home, this situation can also cause damage and leaks.

An emergency water heater repair calls upon the skill of a trained technician to get your home back to functioning normally once more. If your water heater has a leak or there is something malfunctioning in it then you need a reliable and quick professional to fix it for you.

Common Problems With Water Heaters

A water heater should supply you with consistent quantities of hot water every day. If you discover that your water heater has changed drastically or starts behaving in another way, it’s vital to respond rapidly to the issue and call a technician as soon as possible. Some problems that may involve the water heater are leaks, bad smell and discoloration.

No Hot Water

Depending on the unit, no hot water might be due to a few different problems. If it is a gas unit that is not producing hot water, the issue could be that the pilot light is not lighting, a lack of gas flow, or a thermocouple might not be properly sensing that the pilot light is on. For an electric heater, one thing that can cause it to not work is the failure of its heating elements. All these issues can be inspected and addressed by a professional to restore the hot water supply.

Little Hot Water

When it seems that the home is not having enough hot water then the tank may already be too small to fulfill the hot water needs of the household. At other times you need to raise its thermostat especially when winter comes. The professional can make a diagnosis and then fix the problem.

Discolored Water

If you notice discolored water, that can be a sign of a problem. If the water is rust-colored, the problem could be corrosion on your anode rod. Once you replace the anode rod, this should take care of the issue. If a replacement is postponed for a later time then the corrosion there could cause a leak in it and eventually cause a total replacement.

If you see dirty water that does not contain rust particles, it’s probably because of mineral deposits that have built up on the heating elements or inside the tank. Having your water heater inspected and serviced regularly can keep minerals from accumulating and decreasing its efficiency.

Smelly Water

If your tap water smells like sulfur, there is likely bacteria in it. This issue can be resolved by simply replacing the anode rod. Heating the unit to 140 degrees will ensure that any bacteria left in the tank will die.

Strange Noises

Strange noises emanating from your water heater are a sign of mineral buildup on the heating elements or inside the tank. Efficiency suffers when there is an accumulation of minerals, and you might even end up with a leak if the buildup is inside the tank.


When there is a leak from the unit this is often a bad sign. Loose pipes or a failed valve may be responsible for your water heater leaking from the top. If the leak is from the bottom, that can mean an issue with over-pressurization, loose drain valve, or the tank is corroded. When there is corrosion or a crack in your unit then it means that it needs a total replacement already. NO!! Your water heater shouldn’t have water dripping from anywhere! Get those leaks repaired sooner than later! A failed part leaking water will just cause more damage and stress on you & your family as it drips. Ask our technicians or installers about a “drain pan” for your new or existing tank to prevent further claims.

On-Demand vs Tank

Certain applications call for more hot water demand than a tanked water heater can provide, but, On-Demand Water Heaters are not always the solution. Call us to see what option best suits your family’s needs!

Replacement and Installation

If the water heater is still new typically the issues that are causing problems in it can be fixed by a simple repair job. Older units can start to have more problems because of worn-out or corroded components. Water heaters 10 years old or older may need to be replaced before problems with it happens. The units which are new run more efficiently and will also lower your utility bills. They will not require minimal repairs, and a professional technician can give you an idea of whether or not your unit should be repaired or replaced depending on the issue.

When a water heater needs replacing, the technician can discuss options with you and guide you towards the best choice for your home. The options are either gas or electric water heaters in terms of fittings. Your options are based on the particular fittings which you have. Tankless units may be an option for energy-efficient models that would meet the needs of your family and home.

Did You Know?

Inside the Installation & Owners Manual of any Tanked Water Heater are instructions to properly drain the tank yearly to eliminate sediment accumulation at the bottom of the tank. Ask a Gillanders Service or Installation Technician for more information!